These Terms & Conditions govern the Points Playbook Concierge service provided by 901 Flights (“901 Flights,” “we,” “us”). The Service helps clients create and execute a personalized points strategy through one-on-one support, flight and hotel search, and travel planning.
By enrolling in the Points Playbook Concierge (the “Service”), you agree to these Terms and to the Personalized Points Playbook Terms & Conditions, which are incorporated by reference.
901 Flights and Ashling Woolley are not travel agents or travel planners. The Service provides strategic recommendations and support. You are responsible for:
901 Flights and Ashling Woolley are not liable for delays, errors, interruptions, program rule changes, or other third-party issues that occur before, during, or after travel.
To maximize value and availability, submit trip requests at least ninety (90) days before departure. Requests submitted under 90 days may limit options; availability and support cannot be guaranteed for short-notice trips.
We offer a 100% Money-Back Guarantee if you do not generate at least $5,000 in free travel value (flights, hotels, or other travel expenses covered by points) within twelve (12) months of your program start date.
To qualify, you must:
Value calculation:
“Free travel value” is the sum of (A) the publicly verifiable cash price of flights/hotels booked with points during the 12-month period (minus any portion you paid in cash; required taxes/fees on award travel are not subtracted), plus (B) the value of any net-new, unredeemed points earned during the period (ending balance minus starting balance). Points used to book the measured travel are not double-counted. For calculation purposes, points are valued at conservative partner-redemption rates (not bank-portal rates):
Example: You book $4,000 of travel on points and finish the year with 500,000 net-new unredeemed transferable points. Credited value = $4,000 + (500,000 × $0.015) = $11,500 (guarantee satisfied).
You agree to fully and accurately disclose any circumstance that may impact credit card approvals or bonus eligibility, including but not limited to: prior or pending bankruptcy, debt management/settlement programs, charge-offs or accounts in collections, recent late payments or delinquencies, credit freezes or fraud alerts, adverse action letters, issuer-specific restrictions or family rules, and other material credit constraints. You also agree to promptly notify 901 Flights of any changes to your credit profile during the Service term.
901 Flights does not provide credit repair services and cannot guarantee issuer approvals or specific bonus offers. Where constraints exist, 901 Flights will adjust your strategy to pursue the best available outcomes under the circumstances. However, any material non-disclosure or misrepresentation of your credit profile voids the Money-Back Guarantee and may result in suspension or termination of Service without refund.
To enable best results, you agree to:
If you enroll using a monthly payment plan, the following terms apply:
The Service term begins on the purchase date and ends twelve (12) months thereafter. Unused calls, planning time, or deliverables expire at term end and will not be carried over or refunded.
Calls require at least twenty-four (24) hours’ notice to reschedule. No-shows or cancellations inside 24 hours may be forfeited at 901 Flights’ discretion.
Except for the Money-Back Guarantee expressly stated herein, all fees are non-refundable and non-cancellable.
The Service does not guarantee specific flights, seats, rooms, brands, or prices. All bookings are subject to third-party inventory, program rules, devaluations, blackouts, schedule changes, and other factors outside our control. You are responsible for all taxes, fees, and surcharges on bookings and for confirming all details before purchase.
You are solely responsible for passports/visas, entry requirements, health documentation, and obtaining travel insurance. 901 Flights recommends purchasing travel insurance for all trips.
901 Flights does not guarantee credit approvals, specific bonus offers, or issuer decisions. Content is educational only and not financial, legal, tax, or investment advice. You are responsible for all decisions.
901 Flights is not liable for delays or failures due to events beyond its reasonable control, including program changes/devaluations, issuer outages, government actions, strikes, disasters, epidemics, or major platform disruptions.
Airline/hotel/issuer programs may change without notice. 901 Flights may update its valuation schedule and methodologies prospectively to reflect market changes.
Each party will keep the other’s non-public information confidential and use it only to perform under this Agreement, except where disclosure is required by law.
Access to the Service is personal to Client and may not be assigned, shared, or transferred without 901 Flights’ written consent.
Client consents to the audio/video recording of sessions for internal delivery, quality, and note-taking. Recordings are Confidential Materials and are not for redistribution.
Client consents to receive Service communications by email and scheduling tools. Operational notices will be deemed delivered when sent to the email on file.
All materials provided (including the Playbook, trainings, tools, and resources) are owned by 901 Flights and are for your personal use only. You may not share, distribute, or resell them.
You agree not to upload, input, paste, transcribe, summarize, or otherwise provide any 901 Flights materials into public or third-party AI/ML systems (e.g., ChatGPT, Gemini, Claude, Copilot, Llama-based web tools), including but not limited to the Points Playbook, strategy documents, trainings, worksheets, emails, call recordings/transcripts, proprietary booking processes, pricing, or any member-only content (“Confidential Materials”).
You agree that feedback you provide to 901 Flights—whether written (email, message, survey), spoken on calls, or posted as a review/testimonial—may be used for marketing and promotional purposes (e.g., website, emails, social media, ads, case studies).
Client will not engage in manufactured spending, misrepresentation, or activity that violates issuer terms. 901 Flights may suspend or terminate Service for suspected fraud or abuse.
901 Flights may receive compensation from some card issuers or partners for approved applications or bookings. Such relationships do not influence our recommendations.
Client agrees to indemnify and hold harmless 901 Flights from claims, damages, and costs arising from Client’s misuse of the Service, violation of issuer terms, or breach of this Agreement.
To the maximum extent permitted by law, 901 Flights’ total liability for any claim arising out of or relating to the Service shall not exceed the total fees paid by Client for the Service.
This Agreement is governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules. The parties agree to exclusive venue in state or federal courts located in Shelby County, Tennessee.
901 Flights may update these Terms from time to time. Material changes will be communicated by email and apply prospectively from the stated effective date.
These Terms, together with any executed order form or written agreement, are the entire agreement and supersede all prior discussions. If any provision is unenforceable, the remainder remains in effect.
Questions about these Terms or the Service? Contact: ashling@901flights.com
By enrolling, you acknowledge that you have read, understood, and agree to these Terms & Conditions, including planning timelines, the advisory scope of the Service, the Money-Back Guarantee requirements and value calculation, Payment Plans & Billing terms, and Credit Profile Disclosures. If you execute a separate written agreement, that agreement governs to the extent of any conflict and includes these Terms by reference.
©2026 901 Flights. All Rights Reserved. Contact me at help@901flights.com | Privacy Policy
